Terms of Service
Effective Date: January 1, 2025

Welcome to Big Brain Way. These Terms of Service govern your use of our website and any marketing, design, automation, or related services we provide. By engaging with our team or accessing any part of https://bigbrainway.com, you agree to these terms in full.

If you do not agree with these Terms of Service, please do not use our site or services.

1. Services Provided

Big Brain Way delivers digital marketing, content, automation, SEO, and design services for small businesses. All work is subject to our internal scope, timelines, and review process, unless otherwise agreed in writing.

Service deliverables may include (but are not limited to):

  • Profile optimization

  • Website or funnel setup

  • Social media content and strategy

  • SEO blog writing or press releases

  • Print and merch mockups

  • Basic automation systems (forms, tracking, dashboards)

2. Trial Terms

We offer select services as part of a free trial with no payment required. You are under no obligation to continue. You keep all assets produced during the trial. We reserve the right to deny free trials to users deemed ineligible, such as those abusing the program or resellers misrepresenting usage.

3. Subscriptions & Billing

Paid services are offered on a recurring monthly or annual basis. Once enrolled, your subscription renews automatically unless canceled. You can cancel any time by visiting https://bigbrainway.com/contact/.

If cancellation is requested after the monthly content cycle has begun, the cancellation will take effect at the end of that billing period. No partial refunds are provided unless we fail to deliver agreed services.

4. Refunds

Refunds are only granted under the following conditions:

  • Duplicate or accidental billing

  • Failure to deliver agreed-upon service within a reasonable timeframe

  • Billing system error

Refunds will not be issued for delivered strategy consults, completed branding or content assets, or discounted service packages unless otherwise agreed.

5. Client Responsibilities

You agree to:

  • Provide accurate information and business access where required

  • Communicate in a timely manner

  • Approve or provide feedback within agreed timelines

  • Not reproduce, resell, or misrepresent our work as your own agency offering without permission

Failure to collaborate may impact delivery timelines and result in pause or cancellation of service without refund.

6. Intellectual Property

All materials created by Big Brain Way—including graphics, copy, automation flows, and strategy documents—remain the property of Big Brain Way until full payment has been received. Once paid, ownership of completed deliverables transfers to the client unless otherwise stated.

Big Brain Way retains the right to use work samples, anonymized data, and before/after examples in our portfolio, website, or social media for promotional purposes.

7. Limitation of Liability

Our services are provided on an “as is” basis. Big Brain Way is not liable for any indirect or consequential loss, including loss of business, reputation, or revenue due to delayed delivery, platform outages, or third-party changes. Our maximum liability in any case is limited to the amount paid by the client for the specific service in question.

8. Use of Website

By using https://bigbrainway.com, you agree not to:

  • Misuse the site or access it for malicious intent

  • Copy or reproduce our content without permission

  • Use our branding, logo, or service copy in any misleading way

Violations may result in immediate termination of access and legal action.

9. Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes arising under these terms will be handled through arbitration or small claims process as applicable in Markham, Ontario.

10. Contact

For any questions about these Terms, service concerns, or billing issues, please visit:
https://bigbrainway.com/contact/